Our mission:
Become your digital partner for sustainable, high-performance web platforms.
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These Terms and Conditions of Sale govern the contractual relationship between Wellsy FZCO, a Free Zone Company registered with the Dubai Integrated Economic Zones Authority (DIEZA) under licence number 29934, whose registered office is at IFZA Properties, DSO-IFZA, Dubai Silicon Oasis
WELLSY's services are offered exclusively for business customers, in France and internationally. They are not intended for consumers. By subscribing, the Client declares that it is acting in the course of its professional activity.
By subscribing to WELLSY's services, the Customer unreservedly accepts the present GTC. WELLSY reserves the right to modify the GTC at any time. Modifications will be visible on the website https://wellsy.io and will apply immediately.
WELLSY offers maintenance services for WordPress websites, including but not limited to:
Services are offered in the form of annual or monthly packages, automatically renewable:
The choice of package depends on the type of customer site.
The contract is concluded for a minimum of 12 months from the date of subscription.
At the end of the initial period, the contract is automatically renewed for an identical term, unless terminated by either party.
The customer may terminate the contract by giving 30 days' notice prior to the renewal date. The cancellation request must be sent by e-mail to [email protected]. In the event of early termination, the Client remains liable for all sums due until the end of the commitment period.
Payments are made online via Stripe.
The customer can choose between monthly or annual payment, both types being recurring.
In the event of a payment delay exceeding 30 days, a flat-rate recovery fee of €40 will be applied, together with late payment interest of 20% of the amount due.
Wellsy FZCO is registered for VAT in the United Arab Emirates under tax registration number (TRN) 104907969000003.
Prices are quoted exclusive of VAT. UAE VAT is applied at the rate in force where it is due. Services supplied to Clients established outside the United Arab Emirates may fall under the export of services regime.
Any other tax, withholding or fiscal charge due in the Client's country in respect of the services remains the responsibility of the Client, who is solely responsible for declaring and paying it to its own tax authority.
WELLSY undertakes to:
WELLSY will use all possible means to ensure service availability and to restore the operation of the website and/or server in the event of an interruption attributable to WELLSY.
The Client undertakes to use WELLSY's services only for lawful purposes, in compliance with the laws of the United Arab Emirates and with the legislation applicable in its own country of establishment.
The Client must provide WELLSY with all information and access required for website maintenance, including access codes and required credentials.
The Client undertakes to make payment on each due date in accordance with the agreed terms.
WELLSY does not accept hosting or maintaining illegal or pornographic websites. In the event of a breach, WELLSY reserves the right to terminate the contract without notice.
The Client has a disk space limit of 30 GB for standard website maintenance and 60 GB for marketplace-type website maintenance. If this limit is exceeded, the Client will be charged €20 excluding tax per month for each additional 15 GB tier.
WELLSY cannot be held liable for data loss, service interruptions or other technical problems beyond its control. In the event of data loss or corruption, WELLSY may reinstall one of the backups available under article 5.1.
WELLSY cannot be held responsible in the event of force majeure affecting the provision of services.
The Client remains the owner of all content and data hosted on WELLSY's servers.
The Customer authorizes WELLSY to access, modify and intervene on the site and the data within the framework of the maintenance services.
In the event of termination, WELLSY undertakes to provide the Client with the information required to transfer the website to another server.
WELLSY implements various security measures to protect Customer sites and data, including:
WELLSY offers complete DNS management via CloudFlare.
WELLSY configures the SMTP service for e-mail deliverability via Brevo. The Customer must create a Brevo account and provide WELLSY with credentials for configuration. The Customer is responsible for the management and costs associated with his Brevo account.
Support is available exclusively by email at [email protected]. All requests must be detailed and sent by this means.
Support is available Monday to Friday, from 9:00 to 12:00 and from 14:00 to 17:00 (UTC+1).
WELLSY endeavours to respond to requests within an average of one working day, with a maximum of 7 calendar days.
WELLSY may use subcontractors to provide certain services, in particular Hostinger and CloudFlare. In such cases, subcontractors assume their own responsibilities.
WELLSY undertakes to respect the confidentiality of the Client's personal data and not to disclose it to third parties, except within the subcontracting framework referred to in article 12.
Where WELLSY accesses personal data hosted on the Client's website in the course of maintenance services, WELLSY acts as a processor on behalf of the Client, who remains the data controller. WELLSY processes such data solely on the Client's instructions and only as required to perform the services. Processing carried out by WELLSY on its own behalf is described in the privacy policy.
WELLSY reserves the right to modify these GTC at any time. Modifications will be published on the https://wellsy.io and will apply immediately. The customer accepts these modifications as long as his commitment is in progress.
These Terms and Conditions of Sale are governed by the laws of the United Arab Emirates. In the event of a dispute, the parties undertake to seek an amicable settlement. Failing agreement, the dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
By subscribing to WELLSY's services, the Customer acknowledges that he has read these GTC and accepts them unreservedly.
WELLSY contact details
These General Terms and Conditions of Sale constitute a legal agreement between the Customer and WELLSY. The Customer is advised to retain a copy of these Terms and Conditions for future reference.
Our mission:
Become your digital partner for sustainable, high-performance web platforms.
All rights reserved. Powered by Wellsy 🚀 | Legal notice | Terms of Sale | Privacy policy
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